“We were pleased with the services CIPHER Healthcare provided us. We had a unique perspective on what our cancer patients desired from us. We have implemented changes to our processes based on that perspective.”
“It was difficult to run a helpline in-house because of the various complex processes. We found it very simple to use CIPHER’s helpline services as it acted as a quick ‘plug and play’.”
Neurology Services Provider
Helping you connect better with your patients
Hospitals often find it difficult to be closely in touch with patients and families owing to operational difficulties and priority emergencies. While it could be justified given the healthcare scenario in India, the connection between a hospital and patient grows if they are offered personalised support. Studies have shown that empathetic patient care leads to better treatment outcomes and effective communication is associated with higher patient satisfaction.
CIPHER can help you do that. Establishing a patient contact centre brings you closer to your present and prospective patients. Apart from providing patient counselling and support, we will also be involved in patient lifecycle management, service scoring and feedback and manage your hospital’s helpline service.